Gift Wrapping, Delivery & Returns
You can choose from our range of stylish gift boxes if you want to impress someone with a beautiful present; available in a variety of sizes depending on the item or quantity you pick.
(If you don’t get the option to choose a gift box at checkout, because it isn’t available for that particular item or quantity of chocolates, your order will be wrapped as standard in ribboned cellophane bags*)
Ribboned Bags Our luxury chocolate Pick & Mix collection and single flavour selections are wrapped in ribboned cellophane bags as standard.
Personalised Gift Tags You will also be given the option to add a personalised message, once you have selected your gift-wrapping, which we will add to your order once you have made your chocolate choices.
*We can only gift box up to 50 chocolates currently so these gift box options are not available on Pick & Mix selections above that number.
If you have any specific gift-wrapping requirements then please just ask!
Standard Orders - 2nd class Royal Mail
Delivery – 3-5 working days**
Cost – determined by the weight of your order and indicated at checkout.
UK Trackable Delivery
Royal Mail Tracked 24 & Tracked 48 options are available and/or courier delivery options (depending on size and weight of your order)
Delivery – 1-2 working days**
Cost – determined by the weight and size of your order and indicated at checkout.
International DeliveryAll orders from outside the UK are sent by international courier.
Delivery – We are not currently shipping to Europe.
Delivery to the USA and Canada takes 2-7 days.
Cost – determined by the weight of your order and indicated at checkout. You will receive a cost for the shipping before you are asked to complete payment.
Your orders are delivered in new, quality mailing boxes with the contents bubble wrapped to ensure they reach you in perfect condition!
Should you have any queries about the postage and packing then simply get in touch!
Returns - You are more than welcome to return your orders to us if you no longer want or need them. We accept free returns within 30 days of purchase providing the goods remain complete and unopened. Please contact us by email for a free tracked returns label. The return will typically take 2-3 days (dependant on weekends and bank holidays) and refunds are processed to your original payment method within one working day of the order arriving back with us.
** This is an estimate supplied to us by Royal Mail. At busier times of year, such as Christmas, delivery can take a further 1-2 days to arrive. We aim to dispatch your orders within one business day. Please note that once your order has been dispatched we are then reliant on the service of Royal Mail. We would recommend choosing a Royal Mail Tracked shipping option as this allows you to track the status of your orders quickly and easily.